At Malik Al Amar Heavy Equipment Rental, we aim to provide reliable and
transparent services to all our clients. This Refund & Cancellation Policy
outlines the terms regarding booking cancellations, refunds,
adjustments for equipment rental services.
- Booking Confirmation
● A rental booking is considered confirmed once a signed agreement
and/or advance payment is received.
● Confirmation may include delivery schedules, operator arrangements,
and rental duration. - Cancellation by Client
● Cancellations made at least 72 hours before delivery: Eligible for a
full refund of advance payment (minus any administrative charges).
● Cancellations made within 72–24 hours of delivery: Subject to a 25%
cancellation fee of the total rental amount.
● Cancellations made less than 24 hours before delivery: Advance
payment is non-refundable. - Cancellation by Malik Al Amar
● If Malik Al Amar cancels due to equipment unavailability, breakdown,
or other unforeseen circumstances, clients will receive a full refund of
any advance payment.
● We may also offer an alternative machine or reschedule based on
client agreement. - Refund Policy
● Refunds will be processed within 7–14 business days via the original
method of payment.
● Delays due to banking or payment gateway processes are beyond
our control. - Rescheduling Policy
● Clients may request a reschedule (subject to availability).
● Rescheduling is free of charge if requested at least 48 hours before
delivery.
● Rescheduling within 24 hours of delivery may incur additional costs. - No-Show Policy
● If the client fails to take delivery of equipment on the scheduled date
without notice, the advance payment will be forfeited. - Partial Refunds
Refunds may be considered if:
● Equipment breaks down due to mechanical failure not caused by
client misuse.
● Services could not be completed as per the rental agreement. - Non-Refundable Charges
● Delivery & pickup costs (if already incurred).
● Fuel, operator, and consumables once equipment has been
dispatched.
● Administrative or processing fees. - Governing Law
This Refund & Cancellation Policy shall be governed by the laws of the
Kingdom of Saudi Arabia. - Contact Us
For cancellations, refunds, or reschedule requests, please contact:
📍 Malik Al Amar Heavy Equipment Rental – Saudi Arabia